Thank you for choosing Tripura News official - ePaper. We value your satisfaction and want to ensure transparency in our refund process. Please read the following refund policy carefully:
1. Subscription Plans and Pricing:
- Monthly Plan at ₹49:
- Users have the flexibility to cancel their subscription at any time.
- Annual Plan at ₹470:
- Users have the flexibility to cancel their subscription at any time.
2. Refund Eligibility:
- Refunds will be considered under the following circumstances:
- Technical issues preventing access to the app.
- User cancellation within 15 days of the subscription purchase.
3. Refund Request Process:
- Users must contact our customer support team within 15 days of the subscription purchase.
- Refund requests should include the following details:
- User's name
- Email address
- Phone Number
- Transaction ID with screenshot of the payment
- Detailed explanation of the issue.
4. Refund Amount:
- If the refund request is accepted, the refund amount will be as follows:
- Monthly Plan (₹49):
- Refund for the remaining days in the current month.
- Yearly Plan (₹470):
- Refund for the remaining months in the subscription period.
5. Processing Time:
Refunds, if accepted, will be processed within 10 business days after the approval of the request.
6. Non-Refundable Circumstances:
- Refunds will not be provided for the following:
- Change of mind or dissatisfaction with the content.
- Violation of the terms of service.
7. Changes to the Refund Policy:
Tripura News Official App reserves the right to modify or update this refund policy at any time without prior notice. Users will be notified of any changes through the app or via email.
8. Customer Support:
Our customer support team is available to assist with any concerns or questions regarding the refund policy.
You can contact support through email at: [email protected]
By using Tripura News Official App and subscribing to our plans, you acknowledge that you have read and understood this refund policy. Your continued use of the app constitutes acceptance of the terms outlined in this policy.
Thank you for being a valued user of Tripura News Official App.