Trust & Security

Privacy Policy

Learn how Tripura News Official collects, protects, and manages your personal information across our mobile apps and web services.

Last updated: October 1, 2025 Android & iOS App 4 min read
Privacy & Security Commitment: Tripura News Official is operated by Insyssky Softtech Private Limited. We prioritize user privacy, transparent data handling, and strict payment security in compliance with applicable IT and data protection regulations.

This Privacy Policy describes how Tripura News Official and Insyssky Softtech Private Limited ("we", "us", or "our") collect, store, process, and protect your personal information when you use our mobile applications (Android / iOS) and website (tripuranewsofficial.com).

1. Entity & Merchant Information

The platform is owned and managed by:

2. Information We Collect

We may collect and process the following categories of information:

  • Personal Identification Data: Name, email address, phone/mobile number, and user profile details provided during registration or subscription setup.
  • Transaction & Billing Data: Order IDs, subscription plan details, transaction timestamps, payment reference numbers, and billing history.
  • Device & Usage Data: Device model, operating system version, unique device identifiers, IP address, app version, network details, and crash logs to ensure optimal performance.

3. Payment Data Security & PCI-DSS Compliance

We prioritize the utmost security for all financial transactions:

  • No Sensitive Card Storage: We do NOT collect, view, or store full credit/debit card numbers, CVVs, expiry dates, NetBanking passwords, or UPI MPINs on our servers.
  • PCI-DSS Compliant Processors: All online payment processing is handled directly through RBI-authorized, PCI-DSS Level 1 compliant payment gateways (such as Razorpay, Cashfree, Google Play Billing, Apple In-App Purchases).
  • End-to-End Encryption: All communications between your device, our servers, and payment gateways are encrypted using industry-standard 256-bit Transport Layer Security (TLS/SSL).

4. How We Use Your Information

We use the collected information solely for legitimate business purposes:

  • To provide, activate, and manage your digital e-paper subscriptions and premium content access.
  • To verify transactions, generate invoices, and handle customer service or refund requests.
  • To send important service updates, technical notices, subscription renewal alerts, and policy changes.
  • To enhance app performance, maintain system stability, and prevent fraudulent activities.

5. Third-Party Disclosures & Data Sharing

We do NOT sell, rent, or trade your personal information to any third parties or advertisers. Information is only shared under the following strictly defined conditions:

  • Authorized Payment Gateways: To verify and complete your payment transactions.
  • Cloud Infrastructure: Secure cloud hosting and authentication services (such as Firebase / Google Cloud) operating under confidentiality agreements.
  • Legal & Regulatory Mandates: When required by Indian law, court orders, or governmental requests to protect legal rights and public safety.

6. Cookies & Tracking Technologies

Our website and app may use essential cookies and lightweight analytics to analyze traffic patterns, remember user preferences, and ensure seamless authentication. You can manage cookie preferences through your web browser settings.

7. User Rights & Data Retention

You have the right to review, update, or request the deletion of your personal data at any time. To request account deletion or data removal, you can use the in-app deletion feature or email us at business@insyssky.com. We retain data only as long as necessary to fulfill service commitments or comply with tax/statutory regulations.

8. Grievance Redressal Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer are:

  • Grievance Officer: Customer Support & Compliance Desk
  • Company: Insyssky Softtech Private Limited
  • Address: Agartala, Tripura, India – 799006
  • Email: business@insyssky.com

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Updated policies will be posted on this page with a revised "Last updated" date.

By accessing or subscribing to Tripura News Official, you agree to the collection and handling of your data in accordance with this Privacy Policy.